Please check color selection and style prior to Installation. NO CLAIMS will be accepted after installation if installation instructions are not followed.   NO CLAIMS will be accepted after installation for visible defects.

Wood is a dynamic material. Relative humidity of the space will affect the dimensions of the wood flooring.  If the space is too dry, wood will lose moisture and will crack and if the environment is too humid, it will absorb moisture and expand.

All of our flooring products should be acclimated to the expected average human living environmental conditions, which is 35%-55% of relative humidity. When dry environmental conditions prevent acclimation, because of low air R.H numbers (Nevada, Arizona…), use of humidifiers is recommended.  When seasonal site environmental conditions prevent proper acclimation due to higher R.H use of dehumidification may be necessary prior to installation. The product must be out of the boxes and stay at least for 72 hours in the same space before installation . Keep the relative humidity of the space between 35-55% at all times (24/7) before and after Installation.

Job Site Conditions

A near occupied environment should be established for at least five days before any moisture tests and installations are performed. These environmental conditions associated with occupancy must be maintained throughout testing, installation of flooring, and post installation until actual occupancy. The flooring should not be exposed to high humidity or moisture.  Prior to delivery of the wood flooring to the job site:

  • Surface drainage should be directed away from the building;
  • The building should be “dried-in” with the roof on and outside windows and doors in place and closed;
  • All concrete, masonry, sheetrock, and framing members should be thoroughly dry;
  • Basements and crawl spaces must be dry and well ventilated;
  • In joist construction, outside cross ventilation through vents or other openings in the foundation walls must be provided with no dead air areas;
  • A ground cover of 6 mil polyethylene film is essential as a moisture barrier and should be in place over of 100% of the earth in the crawlspace;
  • The interior environment at the jobsite must be at or near occupancy levels;
  • In warm months the building must be well ventilated, and during winter months heating should be maintained near occupancy levels at least five days prior to delivery of the wood flooring and until sanding and finishing are completed. 

Concrete Slab Requirements

The slab must:

  • Be properly designed and placed– The slab should be at least four inches thick and it should have vapor barrier beneath it. It should also have a minimum compressive strength of 2500 psi.
  • Be clean– all foreign materials such as oil, asphalt, sealers, paint, loose materials, plaster/drywall compound, etc., which can interfere with adhesion or flatness must be removed.
  • Be flat– maximum allowed variation is 3/16″ in 10 feet. All variation must be gradual.
  • Be smooth– with a steel trowel or light broom finish. The slab surface should not flake or dust.


Directions For Installation:


Please read above information about the preparation of the sub floor before any installation of our hard wood flooring. The finished wood flooring is only as good as the base or sub floor. The make up of the sub floor, actual system components, and the condition and quality of the sub floor system, directly affect the performance of the finished flooring. If the system components are not as recommended, the attachment of the flooring can fail. If the condition of the sub floor is poor, not properly cleaned, not dry enough, and not flat enough, the flooring performance will suffer and require a call back and some type of repair or even reinstallation.

Should the wood flooring be in contact with the concrete slab, a potential moisture source, attention to details cannot be emphasized enough. Proper handling and storage, jobsite conditions, and installation technique are all critical to providing a properly performing floor. Follow the manufacturer’s directions precisely.